Workforce Management Agent

Performs various technical tasks related to schedule management and call lists, staffing assignments, reconciling attendance records with hours worked, controlling hour banks, calculating and disbursing payable amounts, as well as producing and disseminating reports and statistics related to their area of expertise. Identifies issues and makes recommendations to their supervisor to resolve them. Informs internal clients and external partners of the procedures and standards to be followed, and conducts informational workshops.

Participates in planning the execution of work related to their area of expertise and contributes to continuous improvement and IT development projects.

• Hold an AEC diploma in human resources;
• Have one (1) year of relevant work experience for the position, as described in the summary above;
• Have experience in customer service;
• Be stimulated by the diversity of work, handling multiple tasks simultaneously, and the opportunity to contribute to teamwork;
• Have an interest in data entry;

• Be available to work overtime (a few days a year during holidays);

• Proficiency in written French;

• Knowledge of Word and Excel software;

• Knowledge of scheduling and payroll management software (Kronos, an asset);

• Knowledge in the application of collective agreement rules.

Choosing the City of Laval means working for the third largest city in Quebec on diverse and stimulating mandates. It also means having the opportunity to grow within a human, committed team that enjoys working with pleasure.

For this position, we offer competitive working conditions and social benefits:

• A workplace easily accessible at 2455 Curé Labelle Blvd;
• Position eligible for a hybrid work mode;
• A work schedule of 4 days a week (33 hours, from Monday to Thursday) allowing for work-life balance;
• Defined benefit pension plan;
• Employee Assistance Program (EAP).